With customer experience remaining a high priority, the CEM Global summit will be addressing some of the major challenges faced by communication service providers across the globe. The event will host over 40 speakers covering topics such as the use of real-time network intelligence to enhance customer satisfaction, and how to turn customer data … Continued
Broadband Traffic Management 2014 As you might be aware from our previous blogs we were in Barcelona last week for Broadband Traffic Management: the only event dedicated to helping operators resolve the network capacity crunch and develop strategies to make mobile broadband profitable. It was a very intensive – and insightful – few days of networking, … Continued
Being a digital business demands rethinking how your business operates, redesigning an agile business where IT is a profit enabler, embracing an open approach with digital partnerships and being fiercely customer-centric. TM Forum Live! brings together all the elements driving the successful transformation of service providers and enterprises to help them succeed in the digital … Continued
Customer experience management, and providing customers with the best possible service, is always an important consideration; however, according to recent conversations with our telco customers and other network providers, savings to Opex remain at the forefront of 2014 priorities. Whilst some Communications Service Providers (CSPs) seem naïve to the impact poor service can have – … Continued
– Correlating fault management information with customer experience? And if not, why not? Many businesses are winding down for Christmas, but numerous others, like us, are busy working out the focus areas for next year. Are you in the midst of your planning, and if so, what are your priorities for 2014? Network optimisation will … Continued
