Save your customers, and your costs: no excuse for network outage in 2014

Customer experience management, and providing customers with the best possible service, is always an important consideration; however, according to recent conversations with our telco customers and other network providers, savings to Opex remain at the forefront of 2014 priorities. Whilst some Communications Service Providers (CSPs) seem naïve to the impact poor service can have – … Continued

The 4G Marathon Picks up the Pace this Week

Not only is there a lot of pressure on network providers to launch a fourth generation network – but there’s also lots of competition between them to be first AND to get it right. EE went first last October, both O2 and Vodafone will launch today and Three announces its 4G plans later this year. … Continued