Social media has now firmly positioned itself as a channel for customer interaction across nearly all industries, and telecoms is no exception! In fact, mobile network operators (MNOs) are investing in whole project teams and toolsets to help measure and manage the multi-channel customer experience, and reduce the ever important customer churn rate. How are … Continued
It’s hard to believe another year has flown by, not to mention 20! As we near the end of 2014 and approach the year of our twentieth anniversary trading, we thought we’d take a step back to reflect on what a truly great year we’ve had, and why we think 2015 will be SysMech’s best … Continued
Broadband Traffic Management 2014 As you might be aware from our previous blogs we were in Barcelona last week for Broadband Traffic Management: the only event dedicated to helping operators resolve the network capacity crunch and develop strategies to make mobile broadband profitable. It was a very intensive – and insightful – few days of networking, … Continued
Keeping on top of market trends for mobile operators is just something that comes naturally when you provide network management solutions for telecoms providers. We engage with our customers to address industry-wide challenges daily – and along the way we keep up on market research to ensure we understand not only market trends, but also … Continued
I can’t believe we’re still discussing big data as a revenue generator in late 2014. Organisations should have made this part of normal business practice years ago but many are yet to make the step from collecting big data to analysing it – and ultimately utilising it. Telcos, in particular, have an enormous opportunity to … Continued
