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    Measuring Customer Experience Online – The Role of Social Media in Telecoms

    July 23, 2015
    • CEM
    • MNOs
    • real-time
    • social media

    Social media has now firmly positioned itself as a channel for customer interaction across nearly all industries, and telecoms is no exception! In fact, mobile network operators (MNOs) are investing in whole project teams and toolsets to help measure and manage the multi-channel customer experience, and reduce the ever important customer churn rate. How are … Continued

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