Zen is the future of operational intelligence in telecoms

The rapid launch of new technologies and services within the telecoms market has left many network operators with a common challenge; a highly complex, multi-technology, multi-vendor network to manage via numerous toolsets that are no longer fit for purpose.  To tackle this challenge some network operators may choose to continue extending their toolsets with each new technology – but this just magnifies the problem further. Some may even try to develop their own in-house solution – but this is slow and expensive. The operators that are doing it right are choosing Zen – a centralised network management software solution that consolidates all data sources into one platform to deliver actionable operational insights at the network, service and customer levels.

Zen facilitates service-led operations

Zen is an end-to-end operational intelligence solution, designed and built specifically for the telecommunications industry. It provides network operators with one central window from which they can monitor, analyse and manage all their communication services via interactive dashboards and reports.

Zen collects data from any network element, EMS or third party solution, and utilises it’s patented data correlation engine to provide operational insights at the network, service and customer levels. This powerful data correlation engine enables excellent service modelling, which in turn allows network engineers to automatically monitor and alert upon service level performance indicators, faults, and performance degradations.

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Zen delivers OSS transformation with a ‘co-exist & replace’ strategy

Zen not only provides a centralised tool for managing the network and associated services, it also has the functionality to replace the application logic of legacy tool sets. Zen’s flexible ‘co-exist & replace’ approach to OSS transformation allows CSPs to initially run

Zen over the top of existing toolsets, then activate their application logic within the Zen platform to retire the legacy toolset completely. This means CSPs can easily tailor their OSS transformation in line with their immediate strategic requirements, whether it be to introduce a new technology, centralise their performance management tools or deliver a service-centric operational model.

Currently Zen can replace the complete functionality found in legacy network performance management tools, fault management tools, service assurance tools, customer experience management tools and root cause analysis tools, across all network domains and vendors.

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Zen is proven in tier 1 operators

We know there are a handful of tools on the market today that claim to provide end-to-end service visibility and impactful operational intelligence. However only Zen can provide this to hundreds of users without the need for programming skills.

Zen’s graphical user interface is used daily by our strong customer base across the UK and Ireland to independently create new reports, dashboards, custom monitored groups and automation scenarios. Download one of our comprehensive case studies to see exactly how Zen in implemented, utilised, and the benefits it is delivering right now.

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