3 telecoms use cases to inspire your customer experience strategy

A customer experience strategy that delivers results is at the top of the list for most communications service providers (CSPs). And it’s no surprise; as the market has saturated, attracting and holding onto subscribers has become a real challenge. On first glance, you may think this means a better in-store experience, cheaper deals and less … Continued

Is network performance management in telecoms dead?

Network operations centres (NOC’s) have been around since the early 1960’s; operators would monitor the status of switchboards for the most important toll switches and routing information. In essence, this was the earliest form of network performance management within telecoms. Over the past 50 years NOC’s have changed a lot, but network performance management has … Continued

Three ways NFV is changing the role of network engineers in telecoms

In case you missed it, NFV has well and truly arrived! Over the past few months we have seen a continual stream of NFV announcements from the likes of Telefonica, Orange and Velcom to name but a few. CSPs have finally initiated the transition from proof-of-concepts to lab trials and even early NFV deployments. But … Continued

What we learned about 5G progress at this years’ MWC

For another year running 5G took centre stage at last week’s Mobile World Congress, the biggest event on the telecoms calendar. Both operators and vendors alike showcased their progress toward the next generation mobile technology, including new tech and new partnerships. What was evident this year is that operators are now speaking much more openly … Continued

The two routes to big data monetisation in telecoms

It is no secret that profits in the telecoms industry have taken a hit in recent years. So the promise of new revenues through big data monetisation is a welcome one. Over the past 12 months the big data monetisation hype has transformed from talk to action, and two clear routes to big data monetisation … Continued