Why end-to-end network visibility needs to be on your Christmas list

– How Vodafone UK uses insight into the customer experience to meet the needs of a constantly changing business Is end-to-end network visibility on your Christmas wish list this year? It should be. With many executives being measured on customer satisfaction indicators, real-time operational analytics is relevant to every CXO position within a company. In telcos … Continued

SysMech, Tableau Software & HP Vertica Present: The Vodafone UK Story and the Value of Real-Time Operational Analytics

–      Improving the Customer Experience through Operational Analytics The launch of a new network is a massive event for any Telco operator – networks such as 4G deliver a notable change in performance for service providers and their customers but with these changes come increased complexity in the systems; to operate, monitor and manage the … Continued

How TeliaSonera integrated its fault management interfaces to provide better management information – in record time

With network competition intensifying, fueled with the launch of 4G services by O2 and Vodafone in August, the ability to provide customers with a fault-free experience becomes increasingly more important. No more so than when operators acquire various operations across multiple countries and need to integrate systems as quickly and seamlessly as possible, avoiding any … Continued

The 4G Marathon Picks up the Pace this Week

Not only is there a lot of pressure on network providers to launch a fourth generation network – but there’s also lots of competition between them to be first AND to get it right. EE went first last October, both O2 and Vodafone will launch today and Three announces its 4G plans later this year. … Continued