Customer Experience Management (CEM) with Zen – Demonstration Video
See how Zen is leading the way in customer experience management through the network In this demonstration video we share some of the customer experience management dashboards that are being used by leading network operators. They have been designed to enable operators to rapidly drill down to their top subscribers; high ARPU customers, corporate … Continued
Customer Experience Management (CEM) with Zen – Presentation
Zen – A tool for managing the complete customer experience Zen has been developed to take in any data source in any format. this makes it an ideal platform for bringing together customer data and network data into one centralised platform. It can be used by various divisions ranging from network optimisation to customer … Continued