Service Operations Centre Software

Introducing Zen service operations centre software for telecoms   Industry needs As the telecommunications market has become saturated, operators have embraced new ways to differentiate. For many, this differentiation comes in the form of a better quality of service. To achieve this, operators are embarking on a transition from network-centric operations to service-centric operations. However, … Continued

Service Assurance

Introducing Zen service assurance software for telecoms   Industry needs As the telecommunications industry has evolved, so too has the range of services offered by CSPs. Subscribers now require on-demand media and communications both at home and on the go, giving rise to the ‘quad-play’ operator. CSPs are diversifying, offering not only mobile services but … Continued

Mobile Network Performance Management

Introducing Zen mobile network performance management software for telecoms   Industry needs As revenues dilute within the telecommunications industry, CSPs must focus on subscriber retention and growth through a superior network experience. This is not only true for the mobile network, but also fixed line, home broadband and IP-TV. This comes as no surprise, when … Continued

Fault management

Introducing Zen network fault management software for telecoms   Industry Needs In today’s competitive landscape, ensuring continual availability of the telecommunications network is essential. As infrastructure has grown, so too has the number of alarms generated from mobile and fixed line networks. To be successful in maintaining and optimising these networks, CSPs have turned to … Continued

Customer experience management

Introducing Zen customer experience management software for telecoms   Industry needs Traditionally CSPs have been margin rich, however as the telecoms industry has evolved, they have faced commoditisation and have seen an influx of fresh competition. In today’s market, CSPs must differentiate through outstanding customer experience to both retain existing customers and facilitate future growth. … Continued