The modern Communications Service Provider (CSP) is continually evolving as new technologies emerge and customer’s behaviours change over time. As their networks advance and expand, they must ensure retention and growth in their customer base, whilst also reducing costs and delivering efficiencies. To achieve this they must take a fresh approach to how they manage and optimise their network performance, and subsequent customer experience, utilising an advanced network management solution.
Introducing Zen network management software
Traditionally, mobile networks have been built in classic ‘stove pipes’; purchased, implemented, delivered and managed in isolation. However, as new technologies are introduced (e.g. VoLTE, small cells, VoWiFI etc.) this approach is no longer fit for purpose. To fully understand the performance of the network, operators require an uninterrupted, end-to-end view across every technology. This is especially so as CSP’s diversify and introduce multiple new services into their offering such as fixed line and IP TV.
The Zen Platform has been developed to specifically address this need. It is a central network management solution which consolidates real-time analytics, service assurance and customer experience management into one umbrella solution. It incorporates multiple applications such as network performance management, network fault management, cross domain root cause analysis and customer experience management.
Animation – an introduction to Zen network management software
Watch our short animation to understand the full capability of Zen for mobile network management.
Find out more about the unique benefits of Zen Unified Service Assurance Software.