Customer experience management solutions – The pros and cons of network tools vs. IT tools

With mobile network operators investing heavily in customer experience management solutions, we ask; is it better to use the foundations of a network management tool or an IT tool to manage CEM?   The telecommunications industry is no stranger to Customer Experience Management (CEM). Mobile network operators are looking at multiple churn reduction strategies, and … Continued

What’s new in Telecoms? Our top three global service trends

Keeping on top of market trends for mobile operators is just something that comes naturally when you provide network management solutions for telecoms providers. We engage with our customers to address industry-wide challenges daily – and along the way we keep up on market research to ensure we understand not only market trends, but also … Continued

The E2E Myth

In the Telco world, everyone wants an “end-to-end, cross domain view of the network”, but does anyone actually have it?   There’s a lot of talk about E2E network visibility, but most organisations have a lot of point solutions being used to manage networks and then try and merge the disparate outputs. Rather than this … Continued