We are pleased to announce that SysMech have achieved ISO 9001 certification, demonstrating our ability to provide consistent high quality products and services to the telecommunications industry. The ISO 9001 standard sets out the criteria of a good quality management system, ensuring a strong customer focus, a highly motivated management team, and processes which drive continual improvement.
Quality and Service have always been a strong focus within the business throughout the development, implementation and support of the Zen product.
Focused account managers
All of our customers have a dedicated account manager to help them fully understand the capabilities of Zen as it grows within their organisation. The SysMech pre-sales team is also on hand to help customers optimise their data queries and introduce new ways of graphically displaying their data to aid interpretation.
Responsive support team
Our support packages are highly flexible to meet the needs of our customers, ranging from standard working hours to 24/7. The SysMech support team are a friendly and professional team, who give users comprehensive guidance in using the Zen platform as well as rapidly responding to technical enquiries.
Customer input to the Zen product roadmap
To continuously improve the Zen product, our customers’ feedback and future needs directly feed the product roadmap. Whether it be a small change to the user interface, or a whole new module to support a new technology launch, our customer needs always come first.