Customer Experience Management (CEM) with Zen - Presentation

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Zen has been developed to take in any data source in any format. This makes it an ideal platform for bringing together customer data and network data into one centralised platform. It can be used by various divisions ranging from network optimisation to customer care. In this presentation, take a look at some of the CEM dashboards and reports which are being used by tier 1 operators including high value customer analysis and social media monitoring.