Customer Experience Management (CEM) with Zen - Demonstration Video

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  • Published on May 16, 2016
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In this demonstration video we share some of the customer experience management dashboards that are being used by leading network operators. They have been designed to enable operators to rapidly drill down to their top subscribers; high ARPU customers, corporate customers and roaming customers. Any customer impacting network performance concerns can be rapidly identified and corrective action can be put into place immediately.

Zen can also handle unstructured social media data. Users can easily see the geographical spread of social posts about the company, along with their sentiment and rate of spread. This can be used to alert operators of any major customer issues at an accelerated rate.