Vodafone Ireland has selected SysMech to provide operational intelligence across all quad-play services, providing an end-to-end view of the entire network from one application. Take a look at the Vodafone Ireland case study.
The customer challenge
Vodafone Ireland has introduced new products and services to drive additional revenue, but, by definition, they cause a step away from existing skills and systems, and introduce an extra level of complexity and change to the business.
The introduction of new products and services increases the scale of the data problem directly in proportion to the number of new products and services introduced. That may be linear, but the inter-related data per customer e.g. the interaction of services 1 and 2 as that customer uses them, rises exponentially. The data management problem grows, and that assumes all the data is in one place! A new data management model is essential.
Vodafone Ireland chose SysMech’s Zen as its operational intelligence platform to manage all its network centric products and services.
In this case study you can see how Vodafone Ireland have achieved business efficiencies by implementing a centralised end-to-end operational intelligence platform to manage their network. A multi-phase approach has enabled complete visibility of the entire network for all services offered, with a focus on optimising customer intelligence throughout.
Download the full case study now
Download the full case study to find out more about each of the 9 phases, including; the integration of Radio, Transmission and Core into one application, the addition of fixed-line management, and the use of network probe and call trace data to gain improved customer intelligence.