The A – Z of Mobile Network Analytics

The telecommunications industry has hundreds, if not thousands of terms and abbreviations that are used on a daily basis. And as the industry evolves, that number is set to grow. In this A-Z we drill down to some of today’s top terms in Mobile Network Analytics. From the well-known ones like Big Data and Hadoop, … Continued

CEM: Much More than just Passive Probes

As network operators continue to roll out new services, it is important to ensure that customers continue to get the same Quality of Service (QoS) and level of satisfaction that they have become accustomed to, whether it be TV, mobile or home internet. Operators know they must focus on Customer Experience Management (CEM) in order … Continued

New Whitepaper: 7 Steps to Improving CEM through the Network

Customer Experience Management (CEM) is a hot topic right now in the telecommunications industry. With the market entering maturity, communication service providers (CSPs) have seen revenue and operating profits decline by up to 30% over the last decade. To combat this downturn, and avoid becoming a commodity, CSP’s are looking at CEM to differentiate from … Continued