Support Engineer (UNIX/ LINUX)


Title

Support Engineer (UNIX/ LINUX)

Full-time or Part-time

Full-time

Location

Whitstable Kent

About SysMech

SysMech is a successful private company providing leading edge solutions to the Telco sector. Our products/solutions are deployed in a number of Tier 1 Telcos in Europe mainly under 8/6 support but some on 24/7 basis.

Job Function

Integration & Support Function

Responsibilities

  • Work as part of a team providing professional and comprehensive support to Sysmech customers
  • Dealing with customer technical issues by email or over the telephone on a daily basis
  • Maintaining/Improving technical diagnostic information for different solutions/products/customers
  • Working alongside project development teams to both gain experience of the product/solution and assist in testing, integration and deployment
  • Providing customer feedback on their issues as they are progressed and record any interactions within the call handling system
  • Recreating problems in house and providing evidence where bug fixes are required
  • Availability to attend customer visits on very complex technical support issues that might affect sales and sales pipeline
  • Provide out of hours cover for Priority 1 support calls (initially 1 weeks in every 4)

Essential Requirements

  • Proven experience supporting UNIX environments with in-depth knowledge of at least one of the core flavours such as Sun Solaris, HP-UX , AIX , Linux ( Red Hat or Suse )
  • Knowledge/experience of working in distributed, cross platform server environments
  • Experience in Linux and Windows networking
  • Knowledge of file transfer protocols such as rsync and scp
  • Skills in BASH scripting and automation of repeated tasks
  • Proven experience supporting SQL databases with good SQL querying knowledge
  • Good diagnostic skills – Ability to work logically and methodically
  • Good communicator – Verbal and written
  • Fast learner, able to multi-task and work under pressure when required

Desirable Requirements

  • Some Telecommunications knowledge (Radio & Fixed wire)
  • Knowledge of Databases and SQL
  • Programming and shell scripting skills using Python/Bash
  • Previous experience of clustering environments
  • Experience with logical volume management
  • SAN and Storage experience and exposure

 
Please apply to jobs@sysmech.co.uk as soon as possible to avoid missing out on this opportunity.

Note: Where relevant, SysMech will conduct DBS and reference checks on all candidates receiving job offers.