Vodafone Ireland Case Study

Implementing a strategic end-to-end operational intelligence platform at Vodafone Ireland


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Introducing Zen 6 – Integrated Network and Customer Experience Analytics


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We put big data into the hands of hundreds of users

Take a look at how the Zen software gives telco operators instant insights from their big data across the network.

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Cross domain VoLTE service assurance

See how Zen is enabling operators to deliver a superior VoLTE service to their customers

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What we do

SysMech offer an end-to-end network analytics solution which enables CSPs to gain actionable insights from their big data. Used by tier 1 operators across the globe, the software utilises network data, customer data and external data streams to provide operators with a complete end-to-end view of their network and services. By combining our data collection expertise, scaleable database, patented automation engine and market leading visualisation, Zen puts big data into the hands of hundreds of users across all areas of the business.


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One consolidated application for managing the entire network

End-to-end network analytics

Zen gives a complete end-to-end view of the network and is the foundation to systems consolidation.

Intelligent data automation engine

Our patented automation engine enables self-discovering network topology, root cause analysis and predictive analytics, giving operators the support needed to manage big data.

Market leading visualisation

To rapidly identify data trends and anomalies, Zen offers market leading visualisation software.

Any vendor, any domain, any technology

Zen is an independent application, which can process data across any technology, any vendor and any network domain. This makes it a true end-to-end network analytics tool which can be used by multiple business units including service operations, network optimisation, marketing and customer care.

Designed to rapidly introduce new technologies and services

Zen has been specifically designed to adapt to change.

This means that as new services and technologies are introduced by network operators, Zen can rapidly accept new data feeds, automatically reflect the network topology, and report on the service performance, ultimately enhancing the customer experience.

Latest News & Events

July 14, 2016

Introducing Zen 6 – Integrated Network and Customer Experience Analytics Software

July 2016 sees the launch of Zen 6, the latest addition to our software suite, bringing together CSPs network...

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July 12, 2016

Highlights from 5G World 2016

Following a successful 5G World 2016, we take a look at the event’s highlights, and what the future holds...

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July 6, 2016

New Case Study – Vodafone Ireland selects SysMech as its strategic operational intelligence partner

Vodafone Ireland has selected SysMech to provide operational intelligence across all quad-play services, providing an end-to-end view of the...

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June 24, 2016

Big Data Monetisation in Telecoms: Today’s Top Use Cases

At Last week’s Big Data Monetisation in Telecoms event in London, some of the top thought leaders in the...

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June 3, 2016

CEM: Much More than just Passive Probes

As network operators continue to roll out new services, it is important to ensure that customers continue to get...

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May 24, 2016

Take part in our new CEM survey – How is the network actually impacting customer experience?

If you are in the telecoms industry, then you will no doubt be familiar with the term CEM; Customer...

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